Team Leader

Jobs All Sdn Bhd

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Full Time

Imbi, Kuala Lumpur

Fewer than 10 applicants. Your chances are good!

Posted 13 days ago • Closing 8 Nov 2021

Fewer than 10 applicants. Your chances are good!

Requirements

  • Minimum Diploma in any profession.
  • At least 1 year of experience in a leadership capacity in a contact center.
  • Result oriented and hungry enough to achieve higher sales target
  • Excellent leadership and interpersonal skills.
  • Good decision-making and problem-solving skills.
  • Attention to detail, initiative, and set high standards

Responsibilities

  • Ensure call center operations targets are met at both individual and team levels.
  • Review team performance according to the requirements and effectively manage any underperformance or improvement requirements in a timely manner.
  • Promoting and encouraging good customer management practices / driving agents towards achieving set target and goals.
  • Monitoring, organizing and coaching team on a day-to-day basis, includes call listening.
  • Ensure that the employees follow their schedules properly as designed.
  • Able to work under pressure.

Benefits

  • Basic + Commission
  • EPF, SOCSO and EIS
  • Working hour: 9.00 am - 6.00 pm
  • Monday - Friday.
  • Off day: Weekend & Public Holiday*
  • Near public transportation

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About Company

jobs in Jobs All Sdn Bhd

Jobs All Sdn Bhd

Call Center / BPO

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About Company

jobs in Jobs All Sdn Bhd

Jobs All Sdn Bhd

Call Center / BPO

View Company ▶