jobs in Livein Sdn Bhd

Customer Experience Executive (Mandarin Speaker)

MYR2,500 - MYR5,000 Per Month

KL City, Kuala Lumpur

Fewer than 40 applicants. You still have a chance!

Posted 12 hours ago • Closing 21 Nov 2024

Fewer than 40 applicants. You still have a chance!

Requirements

  • Bachelor's degree in hospitality, customer service, business, or related field (preferred).
  • Strong interpersonal and communication skills.
  • A customer-centric mindset with a passion for delivering exceptional experiences.
  • Previous experience in customer service, hospitality, property management, or community management is a plus.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Knowledge of co-living trends and the ability to adapt to the unique needs of co-living residents.
  • Proficiency in Microsoft Office and other relevant software.

Responsibilities

Customer Engagement:

  • Proactively engage with customers to understand their needs, preferences, and feedback.
  • Foster and maintain positive relationships with customers through regular communication and personalized interactions.
  • Identify opportunities to enhance the customer experience and implement solutions.

 

Customer Support:

  • Serve as the primary point of contact for customer inquiries, providing timely and effective responses.
  • Assist customers in resolving issues, answering questions, and providing guidance on our products or services.
  • Collaborate with other departments to ensure customer concerns are addressed promptly.

 

Complaint Resolution:

  • Investigate and resolve customer complaints or issues, ensuring a fair and satisfactory resolution.
  • Document customer interactions and feedback for analysis and continuous improvement.

 

Product Knowledge:

  • Develop an in-depth understanding of our products or services to provide accurate information and recommendations to customers.
  • Stay up-to-date on product updates and changes.

 

Customer Feedback:

  • Solicit and collect customer feedback and reviews.
  • Analyze feedback to identify trends and areas for improvement, and communicate insights to the relevant teams.

 

Customer Satisfaction:

  • Monitor and report on key customer satisfaction metrics.
  • Develop and implement strategies to improve overall customer satisfaction and loyalty.

 

Communication:

  • Maintain open and transparent communication with customers via various channels, including phone, email, chat, and social media.
  • Create informative and engaging content to keep customers informed and engaged.

 

Training and Support:

  • Provide training and support to customers on using our products or services.
  • Develop and maintain customer resources, including guides, FAQs, and tutorials.

Benefits

  • Annual Leave, Medical Leave, EPF, SOCSO, EIS.
  • Competitive salary and benefits package.
  • Young, supportive and diverse working environment.
  • Opportunities for professional growth and development.
  • Office refreshments.
  • Mon to Fri, 5 working days/ week.
  • Medical reimbursement.
  • Cozy Co-working space.
  • Accommodation discount.
  • Monthly activities and events.
  • Onsite free parking/ Reachable by Public Transport.
  • Other benefits.

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • 5 Working Days
  • Staff Discount
  • Medical Insurance
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About Company

jobs in Livein Sdn Bhd

Livein Sdn Bhd Livein Sdn Bhd is top company

Customer Service / Helpdesk

About Company

jobs in Livein Sdn Bhd

Livein Sdn Bhd Livein Sdn Bhd is top company

Customer Service / Helpdesk