Customer Consultant

Muzart Learning Centre Sdn Bhd

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Full Time

Sri Petaling, Kuala Lumpur and +2 other locations ►

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Posted 2 months ago • Closing 2 Oct 2021

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Requirements

MuzArt 成立公司12年,期间荣获45个国内外的企业与教育大奖,让MuzArt成功成为马来西亚消费局加盟认证的亚洲儿童才能教育第一品牌,并致力把创新的教育体系带到世界各地。


We are expanding our organization and we are currently seeking for the passionate individuals to join our expanding team. If you like to take challenge and working with a group of funny & helpful colleagues, do join us and send us your resume! 在这疫情期间,我们还是一直在扩展我们的公司,如果你想要学到新的事物、喜欢和小朋友一起、热爱教育等等,请把您的履历表发给我们!我们会尽快与您联系!

 
  • Minimum Diploma qualification or higher
  • Candidates with at least 2 years of Customer Service experience
  • Must be able to work on weekends
  • Can speak Mandarin, English and Bahasa Malaysia as you will need to speak with Mandarin, English and Bahasa Malaysia parties
  • Mandarin and English both fluent in Writing, listening and speaking
  • Good communication skill
  • Able to join immediately or short notice
  • Can work independently with minimum supervision
  • Excellent organization and management skills (Training will be provided)
  • Proficient in MS Office Words & Power Point, Excel
  • Able to interact and bond with children
  • Patient, meticulous, friendly, gentle, proactive and creative
  • Working location: Sri Petaling, Sri Hartamas, Kota Damansara, Bukit Tinggi and Puchong Jaya.

Responsibilities

  • Answer phone / reply message and provide accurate information support via telephone, chat and email related to the product/services
  • Any other duties as assigned by the superior/ management to you from time to time
  • The ability to function socially, interact and communicate with guests, not afraid to engage and communicate clearly and be understood
  • Possesses personality that is welcoming, polite and helpful , and willing to assist parent & student at anytime
  • Address parent & student inquiries and concerns in a timely and professional manner
  • Course customer service, to provide professional courses to explain and questions Q & A for parents
  • Ability to multi-task and to work around scheduled timelines within a dynamic and challenging environment
  • Not only working in collaboration with the Front Desk team, this role will also responsible to perform some administrative duties

Benefits

  • A comprehensive professional learning course to be provided 
  • 5 days’ work a week
  • Entitled 30+ days Paid Leave a year (T&C Applied)
  • Entitled 13 months’ salary + performance bonus + Commission (depends on performance)
  • Entitled Attendance Allowance
  • Work in a friendly environment and fun & helpful colleagues
  • Working Location: KL/Selangor: Sri Hartams, Sri Petaling, Kota Damansara, Bukit Tinggi, Puchong Jaya
  • 5 days’ work a week (OFF on Monday and Tuesday)
  • Comprehensive training, performance assessment and recognition from HQ
  • Professional training in education, including personal and career development planning
  • Great platform to showcase your talent
  • Various of company activities, eg: Team Building Camp, Annual Dinner and Educational Workshop, Monthly Staff Engagement Activities & etc.
  • Excellent company culture
  • Yearly Salary Increment
  • Entitled attendance allowance
  • Entitled 30+ days of Public Holidays, Bonus Holidays, Annual Leaves
  • Entitled Medical, hospitalization & Maternity Leaves
  • Entitled EPF, SOCSO, EIS
  • Entitled performance bonus
  • Entitled 13th month salary & commission pay (depends on performance)

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                            Muzart Learning Centre Sdn Bhd

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                            About Company

                            jobs in Muzart Learning Centre Sdn Bhd

                            Muzart Learning Centre Sdn Bhd

                            Customer Service / Helpdesk

                            View Company ▶