jobs in Kissandtell Sdn Bhd

E-Commerce Executive

MYR3,000 - MYR5,000 Per Month

More than 40 have applied to this job

Posted 2 days ago • Closing 20 Feb 2025

More than 40 have applied to this job

Requirements

Full time position

Start date : Immediate

Location : Zenith Corporate Park (Office based) 

Working Hours : 9am - 5:30pm (Monday - Saturday)

 

You're the ideal candidate if you have:

  • A passion for the Kiss & Tell brand and a deep understanding of the Malaysian e-commerce landscape.
  • Minimum 2-3 years of experience in managing marketplace accounts, preferably with a focus on Shopify, Shopee, Lazada, TikTok and Zalora in the Malaysia and Singapore market.
  • Proficiency in using marketplace seller portals, tools, and analytics dashboards including sponsored product ads, banners, and other marketplace-specific advertising options.
  • Solid analytical skills to interpret data, identify trends, and make data-driven decisions.
  • Excellent project management skills with the ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously.
  • Strong communication and interpersonal skills to collaborate with internal teams, external partners, marketplace support, key account managers, brand principals, and third-party e-commerce enablers.
  • Detail-oriented and proactive mindset with a focus on continuous improvement and achieving targets.

 

Responsibilities

 

  • Elevate our brand on our main website and major marketplaces by optimizing listings (SEOs), managing promotions, and analyzing performance data to drive sales and improve customer engagement.
  • Monitor key performance indicators (KPIs) like sales, conversion rates, customer reviews/ratings, and implement strategies to improve these metrics.
  • Spearheading regular market analysis and competitor benchmarking to identify trends pricing strategies, and promotional and opportunities for growth and expansion.
  • Plan, execute, and optimise campaigns and promotions effectively to achieve sales and marketing objectives.
  • Collaborating with cross-functional teams to launch impactful campaigns.
  • Collaborate with cross-functional teams to ensure smooth operations, from stock management to financial reporting, aligning e-commerce strategies with our broader business goals.
  • Lead the charge in managing customer interactions including inquiries, complaints, refund/exchange requests, recommendations, and other activities that reflect to the operation of the e-commerce.
  • Foster satisfaction, loyalty, and community through exceptional service and engagement initiatives.
  • Monitor customer feedback, reviews, and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.

 

Other

• Supervise and provide support (hands on to work might be required) to subordinates to ensure set deliverables. 

 

Benefits

  • EPF / SOCSO / PCB
  • Medical insurance upon confirmation

Additional Benefits

  • Training Provided
  • Bonus
  • Commission Payment
  • Staff Discount
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About Company

jobs in Kissandtell Sdn Bhd

Kissandtell Sdn Bhd Kissandtell Sdn Bhd is top company

Retail / Merchandise

About Company

jobs in Kissandtell Sdn Bhd

Kissandtell Sdn Bhd Kissandtell Sdn Bhd is top company

Retail / Merchandise