jobs in Techno Mech (M) Sdn Bhd

Customer Service Representative

Techno Mech (M) Sdn Bhd

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SSM No : 1027976U

MYR2,050 - MYR2,400 Per Month

Bangsar, Kuala Lumpur

More than 40 have applied to this job

Posted 3 days ago • Closing 2 Apr 2024

More than 40 have applied to this job

Requirements

  • 1 - 3 years of Call Centre experience preferred but fresh graduates are encouraged to apply.
  • Customer centric / Strong customer service mindset
  • Good team player with commitment and initiative with willingness to step into a leadership role.
  • Independent and resourceful, and able to work under pressure.
  • Desire to help others with patience and empathy.
  • Meticulous, well organized and with ability to analyses and solve problems.
  • Able to multi-task and effectively manage time.
  • Willing to work on 24/7 rotation shift, public holidays and able to work on changing schedule.
  • Required skill(s): Communication skill, Customer Service, Microsoft Office.
  • Good communication skills with written and verbal proficiency in English and Bahasa Malaysia

Responsibilities

  • Uphold service standards by answering customers enquiries effectively, managing challenging situations/customers and ensuring prompt turnaround for all service requests with consistent quality.
  • Exceeding customers expectation in terms of customer service & accurate information
  • Identify and drive process improvements, to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
  • Sustain and improve qualitative results at the same time adhere to standard operating guidelines (SOPs) of the unit, division, and company.
  • Working in a team to achieve the required KPI elements and SLA.

Benefits

  • Training provided
  • EPF and Socso
  • Annual leave

 

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About Company

jobs in Techno Mech (M) Sdn Bhd

Techno Mech (M) Sdn Bhd

Customer Service / Helpdesk

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About Company

jobs in Techno Mech (M) Sdn Bhd

Techno Mech (M) Sdn Bhd

Customer Service / Helpdesk

View Company ▶