jobs in Irispro International Sdn Bhd

Customer Service

Irispro International Sdn Bhd

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SSM No : 1189676P

MYR2,500 - MYR3,500 Per Month

Puchong, Selangor

More than 40 have applied to this job

Posted 4 days ago • Closing 2 Apr 2024

More than 40 have applied to this job

Requirements

Job Summary:

  • Providing customer care activities for defined client via phone, social media platform and walk-in enquiries.

Required Attitude:

  • Confident
  • Integrity
  • Motivating
  • Determination

Required Skills:

  • Able to explain products and features to customers in details.
  • Able to deal with customers of different personality at ease and eventually lead to sales.
  • Able to perform basic computer data entry.

Required Knowledges:

  • Proficient in Mandarin, English and Bahasa Malaysia languages
  • Familiar with company products and features
  • Well-verse in identify personality of customer and potential customer
  • Familiar with the sales and psychology tactics

Responsibilities

  • Offer full range of customer service to clients by phone, social media (Facebook, Instagram, TikTok, etc.) and walk-in enquiries. The offered customer service should be of highest quality – accurate, polite and competent.
  • Responding promptly to customer inquiries and complaints.
  • Knowing the products and services in and out.
  • Deliver presentations on products and services to clients.
  • Perform simple photo & video shooting for social media posting purpose.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Submit the periodical and ad hoc reports on time (sales order, daily payment collection etc) to the management.
  • Providing feedback on the efficiency of the customer service process and social media ads respond.
  • Collaborate with the team member to achieve better results.
  • Additional responsibility may be added as the needs of the business change and expand.
  • Attend to any ad hoc tasks as assigned by superior.

Benefits

  • Improve communication abilities through interactions with customers.
  • Develop strong problem-solving skills by addressing customer inquiries and issues.
  • Contribute to customer satisfaction and loyalty by providing excellent service.
  • Collaborate with colleagues to ensure a positive customer experience.
  • Find fulfillment in helping customers and resolving their concerns.
  • Gain insights into products/services and customer preferences.
  • Access opportunities for advancement within the customer service department or related fields.
  • Enjoy stability in a role essential to maintaining customer relationships.

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About Company

jobs in Irispro International Sdn Bhd

Irispro International Sdn Bhd

Customer Service / Helpdesk

View Company ▶

About Company

jobs in Irispro International Sdn Bhd

Irispro International Sdn Bhd

Customer Service / Helpdesk

View Company ▶