jobs in IGT Services And Technologies KL Sdn. Bhd.

[Airlines Industry] Mandarin Customer Service Executive

IGT Services And Technologies KL Sdn. Bhd.

Fresh Graduates
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SSM No : 1271754-W

MYR3,500 - MYR4,500 Per Month

Shah Alam, Selangor

Fresh Graduates

Fewer than 20 applicants. You still have a chance!

Posted 18 hours ago • Closing 1 Apr 2024

Fewer than 20 applicants. You still have a chance!

Requirements

  • Must be able to converse fluently using Mandarin and English
  • Must be able to read and write Traditional Mandarin word
  • 24/7 shift system (5 days a week, 9 hours a day)
  • Education: SPM, UEC, O-level or; and above
  • Candidates without customer service experience are welcomed to apply
  • Professional training will be provided upon joining (Product Knowledge & Soft Skill)

Responsibilities

  • Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.

Benefits

  • KPI incentives
  • Transportation allowance
  • 14 days AL
  • EPF, SOCSO
  • Health and life insurance
  • Medical Claims
  • Dental Claims
  • Walking distance to the office – Shelter nearby LRT / KTM Station

 

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • Allowance Provided
  • Performance Bonus
  • Overtime Pay
  • 5 Working Days
  • Staff Discount

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About Company

jobs in IGT Services And Technologies KL Sdn. Bhd.

IGT Services And Technologies KL Sdn. Bhd.

Customer Service / Helpdesk

View Company ▶

About Company

jobs in IGT Services And Technologies KL Sdn. Bhd.

IGT Services And Technologies KL Sdn. Bhd.

Customer Service / Helpdesk

View Company ▶