[Normal Working Hour] Mandarin/ Cantonese Customer Service (Immediate Intake)
IGT Services And Technologies KL Sdn. Bhd.
Fresh Graduates
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SSM No : 1271754-W
MYR3,500 - MYR3,800 Per Month
Full Time
Shah Alam, Selangor
Fresh Graduates
Fewer than 15 applicants. Your chances are good!
Posted 3 days ago • Closing 9 Jan 2024
Fewer than 15 applicants. Your chances are good!
Requirements
- Must be able to converse fluently using Mandarin and English; Cantonese
- Must be able to read and write Traditional Mandarin word
- Monday to Friday, 9 am - 6 pm (9 hours a day)
- Education: SPM, UEC, O-level or; and above
- Candidates without customer service experience are welcomed to apply
- Professional training will be provided upon joining (Product Knowledge & Soft Skill)
Responsibilities
- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
Benefits
- Normal Working Hour
- KPI incentives
- Transportation allowance
- 18 days AL
- EPF, SOCSO
- Health and life insurance
- Medical Claims
- Dental Claims
- Walking distance to the office – Shelter nearby LRT / KTM Station
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Annual Bonus
- Medical Insurance
- Training Provided
- Allowance Provided
- Performance Bonus
- Overtime Pay
- 5 Working Days
- Staff Discount
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