Identifying defects and suggesting ways to correct them.
Inform relevant consultants & company on the issuance of NCR (Non Compliance Report) to contractor if the work done is not compliance to the building contract and specification.
Provide excellent customer service in export and import operations, proactive in arranging and coordinating with customers on all shipping relevant matters.
Coordinate with freight forwarders and coordinate internally for import/export shipments
Bertanggungjawab untuk menghantar dan menerima bungkusan di kawasan yang ditetapkan mengikut Standard Operasi Prodsedur.
Menghantar bungkusan dalam keadaan sempurna, tidak pecah atau rosak dan tepat pada masanya.
Bertanggungjawab menguhubungi pelanggan untuk membuat temujanji untuk pengambilan bungkusan, menguruskan dalam pembayaran pengangkutan pelanggan dan menghantar kepada penyelia atau juruwang.
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· Mengawal proses kerja di gudang; menyimpan dan menyusun bungkusan. Mengurangkan kerugian dan kerosakan dengan baik.
Mengadakan komunikasi dengan pelanggan dan orang yang berkaitan di semua saluran komunikasi. Memberi nasihat dan menyelesaikan masalah asas dalam penerimaan - penghantaran.· Bertanggungjawab memeriksa maklumat piawaian dan menepati masa.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.
Prepare campaign launches & activations through new product images/inventory for uploading, price changes
Assist in Live sale preparation & after sale event/campaign summary report
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