• Provide work direction to team members, ensuring compliance to department standards, work processes and procedures, including grooming standards. Perform counseling, coaching and performance reviews when required
• Attend to escalated guest concerns and addressing them in a friendly and approachable disposition, with the end in mind of achieving a win-win situation for both the guest and company
• Maintain proper staffing levels on an ongoing basis and participate in training and cross-training of team members to ensure business continuity
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Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of hotel.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
To carry out driveway/main entrance as a Loss Prevention (Security) associate as well as a service ambassador.
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