Shangri-la Shared Services Sdn. Bhd.

Shangri-la’s Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels worldwide. Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and to share knowledge. Growing exponentially, the award winning Shangri-la CEPT-KL is constantly on a lookout for highly motivated and talented individuals. We’re looking for someone extraordinary. Someone with a meticulous and innovative mind, skilful, with a thirst for knowledge. Is it you, we’re looking for? At Shangri-la CEPT-KL, it will always be exciting. Here with us, you will find whatever you want in a career, whether it’s a challenge, a place to grow or a fun environment. At the heart of our leadership culture, you are at the wheel of your success. Warm and caring, we encourage innovation and anticipate ownership. In a dynamic environment, we constantly strive for excellence. With the freedom to explore your potential, we are dedicated in supporting your growth through tailor-made development plans. Promoting a healthy work-life balance, our big, open workspace is always buzzing with activity as you have the option to participate in various club events. We are a diverse family, moving with the same core values in mind: respect, humility, courtesy, helpfulness and sincerity. All these combine to make Shangri-La a fun and unique culture to work in.