Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Identify and assess customers' needs to achieve satisfaction hence to generate sales lead
Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information to customer
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Assist with placement of orders, refunds, or exchanges
Coordinate with the warehouse when customers are seeking specific items and facilitate immediate stock transfers.
Maintain regular communication with both the warehouse and packing teams regarding order status.
Ensure that all parcels are dispatched daily, and no more than two working days before shipment (Daily).
Highlight any special-order requests to the warehouse.
Notify the responsible person (PIC) if discrepancies in stock levels are identified, such as items being out of stock but still available for purchase.
Conduct thorough checks on returned stock and generate reports detailing the reasons for returns while actively resolving the issues (Daily).

Jack Studio Marketing Sdn Bhd (1303213-T)