Develop and implement effective sales strategies
Build and maintain relationships with clients and prospective clients
Conduct market research to identify new opportunities
Provide detailed reports on sales results and feedback from clients
Able to perform 'Live' on social media platforms
Attend to walk-in customers and assist them on buying.
Provide happy, helpful and professional customer service via the following channels; Social media (Facebook, Instagram, TikTok, etc), email, website chat, WhatsApp, phone call, Shopee, Lazada, etc.
Research to resolve problems promptly and courteously
Respond to customer concerns in a professional manner
Make safe and appropriate recommendations to customers when asked
Stay updated on brand product knowledge
Know and understand company's e-commerce, operations, ordering, products, shipping policies.
Contact other platform’s customer service such as Shopee and Lazada should any issue arise.
Communicate with courier services regarding problematic parcels until they are resolved.
Proactively communicate with the internal team to help improve customers experience especially when customers leave feedbacks and make requests.
Respond to customers outside office hours remotely, for certain online platforms, within a more lenient timeframe.

Mu & Mars Sdn. Bhd.