Identify gaps between business needs and business practice to provide recommendations on solutions that results in new or changed process, technology, human resources, business partners
Make proposals to senior management regarding implications of proposed plans
Develop and implement administrative and operational matters ensuring achievement of objectives
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Perform triple-play services testing which included HIgh-Speed Internet (HIS) speed test via company's speed test webpage, perform test call from VOIP phone (incoming and outgoing calls and takedowns the recordings)
Promoting customers on current offerings and promotions for upselling and cross-selling products
Build and maintain a good relationship with customers for long term partnership
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Perform triple-play services testing which included HIgh-Speed Internet (HIS) speed test via company's speed test webpage, perform test call from VOIP phone (incoming and outgoing calls and takedowns the recordings)
Promoting customers on current offerings and promotions for upselling and cross-selling products
Build and maintain a good relationship with customers for long term partnership
...
Perform triple-play services testing which included HIgh-Speed Internet (HIS) speed test via company's speed test webpage, perform test call from VOIP phone (incoming and outgoing calls and takedowns the recordings)
Promoting customers on current offerings and promotions for upselling and cross-selling products
Build and maintain a good relationship with customers for long term partnership
...
Perform triple-play services testing which included HIgh-Speed Internet (HIS) speed test via company's speed test webpage, perform test call from VOIP phone (incoming and outgoing calls and takedowns the recordings)
Promoting customers on current offerings and promotions for upselling and cross-selling products
Build and maintain a good relationship with customers for long term partnership
...
Ability to search for information related to any given task using our online knowledge base system and providing our customers' with accurate product information.
Passionate to serve our customers with great service and keeping them happy, to ensure all customers' interactions are updated via our Customer Relationship Management system so that all service request is promptly responded to within SLA.
To ensure that all actions taken when handling customer’s enquiries and complaints, are in compliance with the company’s Standard Operating Procedures and Policies, and escalate to Team Leaders for advice in exceptional cases.
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Perform triple-play services testing which included HIgh-Speed Internet (HIS) speed test via company's speed test webpage, perform test call from VOIP phone (incoming and outgoing calls and takedowns the recordings)
Promoting customers on current offerings and promotions for upselling and cross-selling products
Build and maintain a good relationship with customers for long term partnership
...