Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests. ...

Read and analyse huge amount (up to thousands) of social media posts and comments.

Responsible for monitoring social media sites to identify negative and sensitive content posted.

Execute email online news media monitoring alerts on a daily basis. ...

Ensure all SLAs are met accordingly

Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service ...

Ensure all SLAs are met accordingly

Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service ...

Prior experience in handling Social Media or familiar with Social Media

Passionate in helping to resolve customer issues / queries and complaint handling

Good typing speed & accuracy ...

Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)

Job Responsibilities ...

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work) ...

Works with other team members in identifying better ways in providing better customer support.

Demonstrate professional customer service skills with a solutions mindset, ensuring an exemplary customer experience with every interaction.

Stay updated with job knowledge by participating in upskill training sessions to enhance skills and knowledge. ...

Works with other team members in identifying better ways in providing better customer support.

Demonstrate professional customer service skills with a solutions mindset, ensuring an exemplary customer experience with every interaction.

Stay updated with job knowledge by participating in upskill training sessions to enhance skills and knowledge. ...

Contract

Monthly Salary:

up to $2800 ...

Collaborate with outlet's person-in-charge to align social media strategies with business goals

Monitor social media trends, analyze data to measure campaign effectiveness, suggest improvements for customer engagement and satisfaction

Working Location : TAMAN SUTERA ...

Analytical skills

Eye for details

Working 24/7 (8 hours), Between Monday to Sunday 5 working days, 2 days off ...

Monitor and respond to customers inquiries and comments on social media platforms (e.g. Facebook)

Provide timely and accurate responses to customer questions, comments and feedback to ensure customer satisfaction

Maintain a positive and professional attitude in all customer interactions ...

Fix Allowance

KPI Allowance

Shift Allowance (Subjective) ...

Wednesday: Morning, Afternoon, Evening

Thursday: Morning, Afternoon, Evening

Friday: Morning, Afternoon, Evening ...

Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)

Salary: Up to $2800 + 3 months bonus ...

Job Description

Increasing brand and product awareness through creative content strategies

Developing, editing and promoting engaging social media content to increase brand recognition, conversions and engagement ...

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces ...

Facebook, Google Ads / HubSpot CMS / Email Marketing Salary range $3.3k - $4k 5 days, 10am - 6pm

(3 days in office, 2 days WFH) Location: Eunos Job Scopes: Brainstorm creative marketing ideas and execute performance-driven campaigns. Write authentic and persuasive copy in a variety of formats, including ads, video scripts, landing pages, emails, and more. Produce long-form and short-form video ads, including scriptwriting and creating post-edit briefs. Create content such as short videos, e-books and infographics to generate leads. Set up and optimise ad campaigns on Facebook, Google, YouTube, and other online channels. Analyse campaign numbers and perform rigorous AB testing to maximize return on marketing dollars. Conduct market research, plan surveys and do Zoom chats to understand the psychology of our customers. Constantly look out for and explore new marketing trends and platforms. Requirements: Minimum Diploma Minimum 1-year Digital Marketing experience Keen interest in financial markets, investing and trading. Familiar with

Facebook, Google Ads / HubSpot CMS / Email marketing / Adobe Photoshop / Illustrator / Video editing, animation ...

Handle and assist customers’ general inquiries via chat support system.

Taking ownership to solve challenges faced by customers and clients' partners.

Exceeding customer expectation in terms of customer service & accurate information. ...

Provide timely and accurate responses to customer questions, comments and feedback to ensure customer satisfaction

Maintain a positive and professional attitude in all customer interactions

Any other ad-hoc duties as assigned ...

Hybrid

Facebook, Google Ads / HubSpot CMS / Email Marketing

Salary range $3.3k - $4k ...

- Monitor and respond to customers inquiries and comments on social media platforms

- Provide timely and accurate responses to customer questions, comments and feedback to ensure customer satisfaction

- Maintain a positive and professional attitude in all customer interactions ...

Specific Experience : Preferred CS experience

Education: Above diploma + working experience more than 3 years. Bachelor’s degree fresh graduate is applicable

English Assessment : B2