Sam Fah Enteprise’s goal has always been to be in the forefront of stationery wholesales business since the very beginning. Besides providing services to existing corporate clients, we extend to a broader base of customers which includes dealers and retailers
Provide high standard of customer service to ensure customers are comfortable, welcome and courteously served.
Assist the Sales Manager in working with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the department.
Communicate all sales information and promotions to staff members to ensure sale prices and promotions are going through the cash till correctly.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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• Act as a bridge between your region's restaurants and Central Support (HQ) functions, working collaboratively to achieve regional goals and represent Operations.
• Work with your Area Managers to ensure that we have the right people with the right skills in the right places for every shift.
• Ensure consistent execution of the brand experience across your region by continuously reviewing, monitoring, and enhancing performance in People, Product, and Place.
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Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)
Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.
Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
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