Stocking and Merchandising: Maintain a well-organized and visually appealing store environment; Restock shelves and ensure products are neatly displayed; Monitor inventory levels and communicate restocking needs to management.
Customer Service Excellence: Resolve customer complaints or issues promptly and professionally; Ensure a positive and satisfying shopping experience for customers; Seek feedback from customers to improve service quality.
Team Collaboration: Work collaboratively with other team members to achieve overall store goals; Communicate effectively with colleagues and management; Assist in training new team members as needed.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)
Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.
Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
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specially designed to develop the future leader in you and to develop talented and promising individuals like you. You will be given management responsibility and further training to prepare you higher management level.
Position: Management Trainee across Singapore (multiple locations)-Fresh Degree Welcome
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