Monitor and lead online order fulfillment, inventory, return or exchange issues on the system in a timely manner.
Ensure and maintain an accurate product catalog (pricing, copy, imagery, etc.) on all marketplaces and own website.
Coordinate internal resources and collaborate with other departments such as operations, marketing, merchandising, Distribution center, IT support and other related departments to improve the overall efficiency of the e-commerce business and its performance.
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As the E-commerce Manager at Pazzion, you will play a key role in driving our online sales and ensuring a seamless shopping experience for our customers. You will be responsible for overseeing all aspects of our e-commerce operations. Your role will involve a blend of strategy development, website improvement and enhancement, project management, and data analysis to continuously improve our online performance.
Why Join Us?
Attractive salary packages with AWS and performance bonus
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As the E-commerce Manager at Pazzion, you will play a key role in driving our online sales and ensuring a seamless shopping experience for our customers. You will be responsible for overseeing all aspects of our e-commerce operations. Your role will involve a blend of strategy development, website improvement and enhancement, project management, and data analysis to continuously improve our online performance.
Why Join Us?
· Attractive salary packages with AWS and performance bonus
...
Monitor and optimize our product listings to ensure groupings are correct, enhance product tiles, correct item categorization, images are up to date and pricing is correct and competitive with other brands and other sellers.
Provide recommendations related to competitive product offers, pricing, content and consumer engagement.
Review customer feedback and product reviews to help answer customer questions, relay feedback to customer support and product development.
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Responsible for overall E-Commerce operations such as to plan, implement and manage the development of all e-commerce strategies in alignment with company goals and objectives.
Responsible on monitoring daily e-commerce operations such as order processing, generating daily / weekly reports including product listing, inventory management, customer service, etc
Monitor all online enquiries promptly and professionally to improve customer conversion rate, customer service and brand image.
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Monitor and optimize our product listings to ensure groupings are correct, enhance product tiles, correct item categorization, images are up to date and pricing is correct and competitive with other brands and other sellers.
Provide recommendations related to competitive product offers, pricing, content and consumer engagement.
Review customer feedback and product reviews to help answer customer questions, relay feedback to customer support and product development.
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Be responsible for the B2B/ D2C transactional mobile app and website launch. Manage the tendering of operating partners/ agencies and financial feasibility study
Work closely with internal and external stakeholders to define workflow, system integration, wholesale client experience, replenishment process as well as implementation such as user adoption
Oversee the e-commerce platform of the brands under the group end-to-end, including user journey and UX/UI
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