Collaborate closely with the sales team to stay informed about product features and benefits, enabling you to offer relevant information and recommendations to customers.
Ensuring all issues are resolved promptly and effectively.
Continuously update and expand your product knowledge to better assist customers and deliver exceptional service.
Stay updated on products and skills through training. Identify and address financial needs, safeguard customer information, and maintain brand loyalty.
Collaborate with team members to enhance customer support and adhere to company policies and performance indicators
Stay updated on products and skills through training. Identify and address financial needs, safeguard customer information, and maintain brand loyalty.
Collaborate with team members to enhance customer support and adhere to company policies and performance indicators
to help us build a center of excellence from Asia. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve their transportation management.
As a Customer Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our Transportation Management System. You will play a crucial role in building and maintaining positive relationships with our customers, addressing their inquiries, troubleshooting functional issues, and advocating for their needs within the organization.