Ansell is looking for Customer Services (Mandarin speaker) to be based in Cyberjaya.
This position is responsible to provide customer satisfaction by efficiently manage the customer portfolio of his/her business region and all internal customer service-related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master Data
1. To cany out 3R (Reduce, Reuse, Recycle) practices within PKT Group of Companies
2. Direct liaise with transport company/shipping line or agents for import shipments (for both FCL and LCL shipments).
3. Coordinating shipments and transport arrangements (for both FCL and LCL shipments) by communicating with internal and extemal customers and transporter to ensure timely delivery.
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Serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests promptly and professionally via various communication channels (phone, email, chat, etc.).
Build and maintain strong relationships with customers by actively listening to their needs, providing accurate information, and offering appropriate solutions.
Ensure a smooth onboarding process for new customers, guiding them through the enrollment process and providing necessary support and guidance.
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To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication.
best location from any of our Inventory locations orders.
Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need
Managing efficiently communication with customers (internal & external)
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