To manage call centre inbound calls, respond to customer’s emails to resolve customer inquiries and complaints. To ensure the agreed service level is achieved consistently. To guide customer through troubleshooting and de-escalate issues to the respective PIC in timely manner.
To perform all task assigned and ensure all transactions/data/report are issued/updated promptly and correctly. Key Performance Indicator (KPI) of Accuracy, Turnaround Time and Productivity to be achieved consistently as stated in Business Goals.
To perform checking task as assigned – Pre-Checking, Post-Checking & Cross-Checking.
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Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."
Our Mission:
· Provide a diverse variety of High Quality and Fresh Produce
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