Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Handle complaints provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution.
Handle with customer returns, refunds or exchanges.
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As the first point of contact of group company products for customers, receive customer inquiries such as the product operation, and troubleshooting requests.
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Responding to customer inquiries, concerns, and complaints via various channels such as phone calls, emails, live chats, and social media platforms. Providing accurate and timely information to customers regarding products, services, policies, and procedures.
Problem Resolution:
Investigating and resolving customer issues or complaints effectively and efficiently. This may involve troubleshooting technical problems, coordinating with other departments for solutions, and ensuring customer satisfaction.
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