This is a full-time, on-site role as a Customer Service Specialist at ALIST Academy Malaysia in Kota Damansara. As a Customer Service Specialist, you will be responsible for providing excellent customer support and ensuring customer satisfaction. Your tasks will include handling customer queries and concerns, maintaining a high level of phone etiquette, and delivering a positive customer experience.
Qualifications
Strong customer support and customer service skills
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2. Handling administrative support such as data entry, assist customers to keep track order, liaise with the courier service.
3. Resolve problems by clarifying customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
To handle all inbound calls, emails & live chats pertaining to travel-related issues (hotel reservation and travel product information and other enquiries).
To exceed customers' expectations in terms of customer service & accurate information.
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