: Develop and implement strategic plans to maximize revenue and profitability in the F&B department while maintaining high standards of service and quality.
Develop training modules and programs that is align to drive the technical knowledge and the behavioural competencies to meet the individual needs and meeting the retail service objectives
Delivery the training program timely and effectively
Conduct training evaluation and assessment to monitor and track the level of readiness of participants in meeting the training objectives
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To analyse sales and customer relations reports, categorizing sales information and action plan, investigating and identifying solution to customer complaints.
To supervise and maintains outlet staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
To assist Manager in coordinating staffs’ schedules, including shift changes and absences.
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Your primary objective will be to maximize sales and revenue by consistently meeting and exceeding customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency.
By implementing innovative strategies and maintaining high standards, you will play a pivotal role in driving the success of our F&B department and enhancing overall guest satisfaction.
Mercure Miri City Centre will feature 172 contemporary and stylishly appointed rooms & suites, while locally rooted, the design and décor tells an authentic & inspiring story and will offer a trendy option for cosmopolitan, sophisticated leisure and business travelers alike who come to experience the abundance of natural beauty of Miri.
Ideally located in the centre of Mri City, the hotel will offer 3 uniquely positioned F&B venues, most notably a funky rooftop pool, bar & restaurant venue, art, two dedicated floors of next generation co-working space & meeting options, and state of the art fitness facilities and program.
Miri is infamous for ecotourism and the home of the world’s spectacular natural wonders such as UNESCO World Heritage Stie caves, national parks & diving reefs. The hotel is nearby the Sarawak-Brunei border, on the legendary island of Borneo and 10 minutes from Miri International Airport.
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