Update the important daily information to the Customer Care Assistants.

Check the readiness of the Information Counters before the Mall opening.

Compile the customers and tenants’ voices. ...

Customer service

Problem Solving

Resolving Conflict ...

Customer service

Market Knowledge

Problem Solving ...

Test

Outlook

Answering Telephones

Calling Clients ...

Liaise with service team and IT department.

To closely follow up with customer complaints, ensuring customers satisfaction.

Benefits ...

Job description

1. Supervise subordinate and ensure they communicate effectively.

2. Process and ensure customer PO request respond promptly. ...

Respond promptly and professionally to customer inquiries via phone, email, or live chat.

Provide accurate information about products, services, and company policies.

Assist customers in placing orders, tracking shipments, and processing returns or exchanges. ...

Excellent communication and interpersonal skills.

Good command of English in both written and spoken.

Tasks & responsibilities ...

8:30 am until 6:00 pm

About Us:

Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and thrive in a fast-paced environment, we want to hear from you! ...

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming Calls / Chats

Identify and assess customers’ needs to achieve satisfaction ...

EPF和SOCSO：确保您的社会保障

奖学金：为您的进修和提升提供支持

旅游津贴：鼓励员工探索世界，扩宽视野 ...

Schedule appointments for interested clients to view properties or meet with real estate agents.

Maintain regular communication to keep clients engaged throughout the sales process.

Provide excellent customer service by addressing client inquiries, resolving issues, and building rapport to enhance the overall client experience.

Provide field operations support to internal and external customers in accordance to with the terms of the customer contract and Service Level Agreements (SLA).

Write accurate professional reports acting as single point of contact between Customers and Ricoh concerning technical issues and interfacing with all involved functions.

Report and escalate all observed incidents, irregularities that occur to Superior for proper operational escalation points. ...

Customer service

Documentation

Problem Solving ...

Makan dan Minum (pagi, tengah hari, )

Elaun kehadiran

Sijil diberi selepas tamat latihan ...

Expected salary: RM3,000 - RM4,500 per month