Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve departments sustainability and meet business needs.
Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.
Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment
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Come make history with us at our new business venture with The Care Laundry Services! Check us out at https://thecare.com.sg/
Our Outlets: Tampines Mall, Kallang MRT, Telok Blangah (Bukit Merah), Eng Kong Terrace (Bukit Timah), Lot One (Choa Chu Kang) and NEW Shaw Plaza (Balestier)
Locations Available: Shaw Plaza (Balestier) x1
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1.Provide prompt, courteous, and efficient service to customers in person, over the phone, or via email/chat.
2.Maintain a comprehensive understanding of the products and services offered by the company to effectively assist customers with inquiries, product recommendations, and troubleshooting.
3.Address client inquiries, concerns, and complaints in a timely and effective manner.
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Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve departments sustainability and meet business needs.
Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.
Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment
...