1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.
2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.
3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.
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Monitor the firm’s accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
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Apply engineering expertise re: wireless technologies/specifications to design and optimize wireless 5G, LTE, UMTS/HSPA, GSM/GPRS/EDGE, Wi-Fi and CDMA/EVDO radio network coverage, performance and capacity, and to commission and integrate wireless sites with optimal performance and capacity.
Support internal business units engaged in site development, construction, operation, maintenance, and repair of equipment and systems in field installations.
Perform cell site dimensioning and configuration evaluation based on vendor offerings.
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