Training and Development: -Develop and deliver training programs to equip team members with the necessary skills and knowledge to excel in their roles. Provide ongoing support and coaching to foster continuous improvement and professional growth. Cross-Functional Collaboration: -Collaborate closely with other departments, including Sales, Marketing, and Product Development, to ensure alignment of customer success initiatives with broader company goals and objectives.
Customer Experience Enhancement: -Work closely with the Customer Success Manager to design and implement initiatives aimed at enhancing the overall customer experience. Gather feedback from clients and stakeholders to identify opportunities for service improvement and innovation. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-livein-com-job-customer-success-operation-lead-mandarin-speaker] -Bachelor's degree in Business Administration, Operations Management, or a related field.
-Proven experience in operations management, preferably within a customer-facing role. -Strong analytical skills with the ability to interpret data and generate actionable insights. -Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
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Oversee all aspects of the distribution center's operations, promote standardization of operations within the center.
Ensure appropriate staffing levels to handle peak workloads.
Monitor the staff productivity, analyze the underlying causes, and continually improve efficiency, and reduce misclassification, loss, and complaint rates through process optimization and equipment upgrades.
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We are providing comfortable and fully furnished Students hostel, Homestay, Small Office/ Home Office(SOHO) . We offer varies type of unit depends on tenant's needs: such as Wi-Fi connection, CCTV in corridor area, iron grill door Cleaning service, Laundry service, Special gym membership price for tenants in Orange Gym Fitness Centre.
The team visions;
1) To manage more units, bring in more tenants, better organize.
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We are providing comfortable and fully furnished Students hostel, Homestay, Small Office/ Home Office(SOHO) . We offer varies type of unit depends on tenant's needs: such as Wi-Fi connection, CCTV in corridor area, iron grill door Cleaning service, Laundry service, Special gym membership price for tenants in Orange Gym Fitness Centre.
The team visions;
1) To manage more units, bring in more tenants, better organize.
...
Develop and deliver training programs to equip team members with the necessary skills and knowledge to excel in their roles. Provide ongoing support and coaching to foster continuous improvement and professional growth.
Collaborate closely with other departments, including Sales, Marketing, and Product Development, to ensure alignment of customer success initiatives with broader company goals and objectives.
Work closely with the Customer Success Manager to design and implement initiatives aimed at enhancing the overall customer experience. Gather feedback from clients and stakeholders to identify opportunities for service improvement and innovation.
At Budding House, we believe in the value and uniqueness of each child we serve. Our childcare experience is designed to promote each child’s own individual social, emotional, physical, and cognitive development. We are dedicated to cultivating courageous, competent and compassionate individuals by inspiring our children to reach their goals within an engaged and nurturing community.
As a member of our team, we would ask for your commitment to deliver outstanding quality and results that on par with our expectations. In addition, we expect your personal accountability in all the words, actions and results that you provide as a representative of our kindergarten.
In return, we are committed to providing you with every opportunity to learn, grow and stretch to the highest level of your ability and potential. We are confident that you will find this new opportunity both challenging and rewarding.